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Refund Policy
Last updated: 13 September 2026
Important: Bank Charges on Refunds
All refunds are subject to deduction of bank/payment gateway charges. When a refund is processed, the applicable transaction fees charged by Paystack/banks will be deducted from the refund amount before the remaining balance is returned to you. This is standard practice for online payments in Nigeria.
When Refunds Apply
- Order cancelled before dispatch (contact us via WhatsApp immediately)
- Wrong item delivered (photo evidence required)
- Damaged/leaking product on arrival (photo within 24 hours)
- Duplicate payment (we verify with Paystack)
Refund Process
- Contact us on WhatsApp with your order reference and reason
- We review within 24 hours and confirm eligibility
- If approved, refund initiated via Paystack to original payment method
- Bank charges deducted automatically by payment gateway
- Remaining amount reflects in your account within 5–10 business days (bank dependent)
Non-Refundable
- Change of mind after dispatch
- Delivery address errors provided by customer
- Customer unavailable for delivery after 2 attempts
- Perishable nature — liquid soap cannot be returned once opened
Contact for Refunds
WhatsApp: 0704 636 3976| Email: support.premiumjoy@gmail.com
Please include your Order ID (e.g., PJ-XXXXXX) in all refund requests.